WARRANTY

WARRANTY

Product warranty

Lighting products by ISTANBUL LAMPS intended to illuminate standard dry interiors. The manufacturer guarantees that the product’s quality specified by corresponding norms will stay the same 5 years from the date of sale. Our lighting products are supplied dismantled and without light bulbs.

The buyer must examine the consignment immediately and we must be notified about any defects within 3 days. No claims can be considered unless notified in writing (by e-mail) within three days of receipt of consignment. The written notification must include image and the description of defects and their place.

The seller assumes no responsibility for damage of the item caused by normal use, item’s properties or inexpert treatment as well as damages caused by inappropriate handling and natural elements or force majeure. The guarantee does not apply to goods damaged as stipulated above. The seller is obliged to inform the buyer about the guarantee claim processing within 5 days of receipt of complaint.