1. Is ISTANBUL LAMPS a manufacturer of lighting products or an Internet seller?

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Yes, we design and manufacture all of our products

 

2. Is it possible to look at the lighting products in person?

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If you are currently in Istanbul, Turkey you can visit our showroom, our address is at the bottom of the page.

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3. Do you ship the lighting products abroad?

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Yes, we provide door-to-door service; your order will be sent straight to your home.

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4. Which shipping methods do you offer?

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We send our products via Air Cargo such as DHL, FedEx, UPS, and TNT. For wholesale purchase, we provide transportation to the requested port.

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5. How are the lighting products packed and protected against damage during shipment?

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We wrap every piece in bubble wrap, and then we store different parts in cardboards and place everything in a wooden box.

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6. How long does it take to make a chandelier and other lighting products?

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The production process can take up to 2 weeks.

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7. How long does it take to deliver the lighting products?

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Between 3-7 days.

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8. How much does the shipment cost?

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The shipping cost depends on the receiving country and the weight of your purchase.

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9. Which payment methods do you accept?

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Credit card, money transfer or wire transfer from your bank account.

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10. How can I order ISTANBUL LAMPS products?

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Contact us via email, WhatsApp, Viber, Wechat or Telegram. Our customer service agent will take your order.

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11. Are the lighting products shipped with light bulbs?

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No

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12. What types of light bulbs do you recommend?

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LED

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13. Can I assemble the chandelier and other lighting products myself?

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Yes, we send our products with an instruction.

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14. What should I do if one of the parts breaks?

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Take a picture of the broken part, send it to our e-mail or WhatsApp, we will send a replacement in

3-7 days.

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15. Is it possible to adjust the length of the hanging chain?

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We send the chandelier with a long chain so that you can adjust it to your ceiling.

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16. What guarantee do the lighting products carry?

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We give a warranty certificate that is valid for 5 years from the moment of purchase.

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17. What material are the lighting made of?

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Bronze and copper, some are also made of iron.

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18. Can I have my lighting product wired to meet my country's electrical standards?

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Yes, we can change the wires to 110 volt, 220 volt or UL.