At ISTANBUL LAMPS, we take pride in crafting products of exceptional quality and workmanship. We are confident that you will be highly satisfied with your purchase. However, we understand that shopping online carries some uncertainties. Therefore, we offer you a money-back guarantee to provide peace of mind.
As a valued consumer, you have the right to return the consignment within 14 days of receipt, as stated in Law No. 6502 on Consumer Protection and Regulation on Distance Contracts. Whether you order products online or collect them in person at ISTANBUL LAMPS, this right remains valid.
To ensure a smooth return process, please package the goods carefully to avoid any damage during shipment. The items should be in their original condition, without any alteration, to receive a full refund. Kindly include the invoice with the returned goods, as it will confirm the purchase from us and facilitate the identification process.
Upon receipt of the returned order, we will initiate a refund to your bank account within 30 days. Please note that all costs associated with the return of goods will be charged to the buyer.
It's important to note that this return policy does not apply to items purchased on sale. Furthermore, if you are a business buyer with an identification number (IC) or tax identification number (DIC) on your bill of sale, the right to return the consignment within 14 days does not apply, as governed by the Commercial Code.
For any questions or concerns about the return process, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can. Thank you for choosing ISTANBUL LAMPS, and we look forward to serving you with our exquisite products and dedicated customer service.
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