Turkish\Moroccan Mosaic Chandelier | Home & Restaurant Decor

We take pride in offering you free shipping for this exceptional product.

 

Your order will be handled by one of our trusted carriers, such as DHL, FedEx, UPS, or TNT. Rest assured, our shipping includes insurance to safeguard against any potential damage during transportation. In the rare event that any part of the product arrives damaged, simply provide us with a picture of the affected area, and we will promptly send a spare piece, completely free-of-charge.

 

As for order processing, we ensure a swift turnaround time of 1-2 business days.

 

For your convenience, here are the estimated shipping times:

• 4-5 business days to EU regions, UK, and MENA regions.
• 5-7 business days to the US, Canada, and Mexico.
• 7-10 business days to African, Latin American, and Asian countries, as well as Australia and New Zealand.

At ISTANBUL LAMPS we take pride in offering lighting products designed to illuminate standard dry interiors. Rest assured, the product's quality complies with corresponding norms, and we guarantee that it will remain unchanged for a period of 5 years from the date of sale. Please note that our lighting products are supplied dismantled and without light bulbs for your convenience.

 

To ensure your satisfaction, we kindly request that you examine the consignment promptly upon receipt. Should you encounter any defects, please notify us within 2 days of delivery. We can only consider claims that are notified in writing (via e-mail) within three days of receiving the consignment. Please include detailed images and descriptions of the defects and their locations in your written notification.

 

For your peace of mind, it's essential to be aware that the seller assumes no responsibility for damages caused by normal use, inherent properties of the item, inexpert treatment, inappropriate handling, natural elements, or force majeure. As such, the guarantee does not apply to goods damaged due to these circumstances.

 

We are committed to addressing your concerns promptly. Upon receiving a complaint, we will inform you about the guarantee claim processing within 5 days. Our aim is to provide you with the utmost care and support throughout your experience with ISTANBUL LAMPS.

 

Rest assured, with our quality lighting products and dedicated customer service, we strive to brighten your living spaces with elegance and charm. Discover the enchanting world of ISTANBUL LAMPS today!

At ISTANBUL LAMPS, we take pride in crafting products of exceptional quality and workmanship. We are confident that you will be highly satisfied with your purchase. However, we understand that shopping online carries some uncertainties. Therefore, we offer you a money-back guarantee to provide peace of mind.

 

As a valued consumer, you have the right to return the consignment within 14 days of receipt, as stated in Law No. 6502 on Consumer Protection and Regulation on Distance Contracts. Whether you order products online or collect them in person at ISTANBUL LAMPS, this right remains valid.

 

To ensure a smooth return process, please package the goods carefully to avoid any damage during shipment. The items should be in their original condition, without any alteration, to receive a full refund. Kindly include the invoice with the returned goods, as it will confirm the purchase from us and facilitate the identification process.

 

Upon receipt of the returned order, we will initiate a refund to your bank account within 30 days. Please note that all costs associated with the return of goods will be charged to the buyer.

 

It's important to note that this return policy does not apply to items purchased on sale. Furthermore, if you are a business buyer with an identification number (IC) or tax identification number (DIC) on your bill of sale, the right to return the consignment within 14 days does not apply, as governed by the Commercial Code.

 

For any questions or concerns about the return process, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you in any way we can. Thank you for choosing ISTANBUL LAMPS, and we look forward to serving you with our exquisite products and dedicated customer service.